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Terms and Conditions

The it is a e-commerce site, property of the company OMC, Lda. with the Tax Identification Number 513607757, headquarters in Rua João das Regras, 176, with the postal code 4000-291, in the county of Porto, with the Phone number 22 319 213 4, phone 910 695 839 and e-mail: [email protected]

We are committed to comply with all existing legislation on distance selling and e-commerce, namely Decree-law 143/2001 and 07/2004, as well as other legal provisions that apply to this type of trade.

All of our content is protected by law. Any copying in full or in part, not authorized, will be subject to legal sanctions to be severe.

You can return all items bought within 90 days, whatever the reason. We replace the product or make a full refund of the amount paid, except for products under promotion or special campaigns. In these cases, applies the legislation in force, 30 days to exchange and/or return the amount paid.

Being confidentiality one of our top priorities, we commit to keep confidential all personal data of our customers, and not provide them to third parties, nor disclose them by any other means. In addition, all our articles are packed in a discreet way, without references to the content nor to its source. The sender will in the name of the OMC, thus ensuring the total discretion.

Privacy policy

All the data provided by the client will not be in any case provided to third parties. These serve only for the correct processing of orders and, with your prior consent, for the sending of our newsletters. In terms of the act 67/68, October 26, the client has the right to access your personal data and to require, at any time, the amendment, correction or deletion.

The Welcome Lover respects all the legislation in force and undertakes to protect all customer data provided.

Consultation here our Privacy Policy.

The Welcome Lover reserves the right to change prices and specifications without prior notice, however, if this change will affect your order we will get in contact with you by e-mail. Please note that the prices and promotions of the online shop may be different from physical store ('KARDO).

All of our promotions are limited to existing stock.

All orders may contain (in addition to the products purchased) condoms and lubricants, as a result of the partnerships that we have established. Will be limited to the existing stock, and to the permanence of these partnerships. May also contain advertising material.

Delivery times
For orders placed and payment confirmed until 15: 00 one working day, orders are dispatched on the same day with next working day delivery to mainland Portugal and on the second business day to the autonomous regions of the Azores and Madeira. If there are any delays on the part of the carriers, the Welcome Lover cannot be held responsible, since it escapes our control. But we will do everything so that this does not happen.

For the rest of Europe, shipments may take 3 to 5 days.
For the rest of the world may take 5 to 7 days (until its on the border, we are not responsible for the time that the order may stay in their respective customs services of each country).


- Orders over 40€ are shipped by Express DHL, free of charge, arriving the following day for Mainland Portugal, below this amount pay a fee 4.99€

- For shipping charge is taxed on the value of 5.99€. This type of payment and in situations where a delivery is not complained of absence of the recipient in your household, refusal, etc.), the OMC reserves the right to resubmit only after the order be paid in full, by other means of payment available to you, plus a rate of 5.99€.

- Put the Rest: are You going to stay temporarily without access to your domicile? Whether it is for motives of works, absence at work, or if you do not have a fixed place of residence, receciona your order in the Store room the closest to it, with the service Powered the Rest. For correspondence to be forwarded to the Store of the CTT, in the zone of the recipient shall appear in the designation "Put Rest Store **********", in the following order:

Put Rest Store *******;
Address Shop CTT;
Postal code Store the CTT.
The recipient of mail addressed to Put the Rest, to receive it, and have to identify.

The term conservation of mail addressed to the Set Remaining is the last day of the month following its receipt, after which it will be sent to Scrap Postcards.
The price applied to the service Put Remainder is to be paid by the recipient in the act of picking up the mail at the Store CTT (0,65€ + VAT).

The shipping prices for orders to the rest of Europe, are charged with the following values:
- Orders up to 1kg, 9.90€
- Orders 1 to 2Kg, 15.99€

The shipping costs for Brazil and rest of the world are of 24.99€. Please note that may be increased amounts of customs fees for each country.

Payment methods
1. Bank Transfer
Bank: BPI
Name: OMC, Lda
IBAN: PT50 0010 000052853470001 97
2. Credit card
3. Reference Atm

Minimum order value 10€ (VAT included)

Ruturas Stock
All articles made available in they are in stock. If there is any fault in the product ordered, we will send you an e-mail message that indicates the new expected delivery date, or suggest to eventually change to another similar article or the refund of the amount paid.

Cancellation of orders
1. The Customer may always be that you want to cancel your order before it is shipped.
2. All orders that are not paid within 5 days will be automatically cancelled by our system.
More information, refer to our Returns Policy.

Age of consent
By making an order on the Welcome Lover, you declare that you have the legal age to purchase the products. If we discover that you do not have the age requirement or you're not legally allowed to ask for certain products will not be required to complete the application.

Acceptance of contract
All orders placed by you are subject to the right of admission, that is, we can choose not to accept your order.

Situations out of our control
We are not responsible for any failure or delay in performance of, any of our obligations if such failure is caused by a situation beyond our control and is compromised by a third party.

Acceptance of the subscription of the newsletter and subscription news Welcome Lover
When doing the registration on our website is done automatically with the subscription of the newsletter and subscription news Welcome Lover. To not activate this feature simply to avoid the check on their icons, or cancel via e-mail to [email protected]

Alternative Dispute resolution

In the event of a dispute, the consumer can appeal to a Dispute Resolution Entity for Consumption:

CNIACC - National Center for Information and Arbitration of Consumer Disputes
The faculty of Law of Universidade Nova de Lisboa - Campus de Campolide

Board main office - Information Centre, Mediation and Arbitration of Consumer Disputes in the Algarve
Building the Nest of Companies - Estrada da Penha 8005-131 Faro

The centre of Arbitration of Consumer Disputes in the District of Coimbra
Av. Fernão Magalhães, n. º 240, 1st
3000-172 Coimbra

The centre of arbitration of Consumer Disputes of Lisbon
Rua dos Douradores, 116, 2
1100-207 Lisbon

Contracts concluded in the Autonomous Region of Madeira
Rua da Figueira Preta, no. 10, 3.Floor
9050-014 Funchal
[email protected]

Information center, Consumer and Arbitration of Porto
Rua Damião de Góis, 31 – Shop 6
4050-225 Port

The centre of Arbitration of Consumer Disputes of the Vale do Ave
Rua Capitão Alfredo Guimarães, n. º 1
4800-019 Guimarães

The centre for Information, Mediation and Arbitration of Consumer affairs (Arbitration Court of Consumption)
BRAGA: Rua D Afonso Henriques, nº 1 (Ed Parish council of Sé)
4700 - 030 Braga
VIANA DO CASTELO: Av. Rock Paris, no. 103 (Building Vila Rosa)
4900 - 394 Viana do Castelo

In the case of consumer disputes in the online, the consumer can appeal to a dispute resolution system in “line” (RLL), Platform, ODR (“online dispute resolution”), with jurisdiction for the resolution of disputes concerning contractual obligations stemming from sales contracts or service online. Go here to the Electronic Platform of Alternative Dispute Resolution in contracts of sale or services online. To Complaints and Claims – [email protected] More information at the Consumer Portal (